How could Thornhvac improve their service? A tough question as the service was about as good as I could have wished it to be, the pre questioning was good, the suggestion was good, the coaching was good, the communication was good. There was just the right amount of badgering, but it's the job you have to do and it's because you are passionate about the placement, so that is no bad thing. All in all the team, Jason especially, performed to my highest expectation. I wouldn't change anything, good job well done!