Account Manager

Job Title: Account Manager
Contract Type: Permanent
Location: Hereford
Salary: Very competitive plus bonus
Reference: 2177
Contact Name: Rob Bryan
Job Published: September 28, 2017 09:51

Job Description

Account Manager - HVAC / FM - Working with a leading manufacturer. Offering a very competitive salary and an impressive benefits package. Based in Hereford.

THE ROLE - Account Manager 
* Managing a portfolio of around 400 clients who have a service and maintenance contract in place
* The Account Manager will be the point of contact for HVAC service contracts including air conditioning and commercial gas contracts
* Building relationships with customers through regular contact over the telephone, by email and face to face with regular visits to customer offices
* Focus on contract retention, identifying issues on price and performance and reporting for resolution
* Understanding clients needs and the equipment in place to be able to advise clients on new equipment required - this is a sales role
* Quoting for reactive works

THE PERSON - Account Manager
* Ideally you will come from an HVAC background either with a Facilities Management, Contractor, Manufacturer or be an Air Conditioning Engineer or Combustion Engineer ready to move off the tools but with some sales experience or commercial awareness
* Have either air conditioning or commercial gas technical knowledge (you will have the support from the technical team but some working knowledge is essential)
* Have a good degree of commercial awareness and excellent customer service skills with the ability to communicate clearly and easily
* Driving licence is essential

THE LOCATION - Account Manager 
* This role is based in Hereford where you'll be work from the company office and your visits will be with clients based in the Midlands